Experian Credit Report enquiries

For enquiries regarding your Experian Credit Report, please visit experian.com.au/consumer for information and assistance.

Square Reader enquiries

For Square Reader enquiries, please contact Square Support as we are unable to assist.

Transaction description feedback

If you are a consumer and have feedback regarding a transaction description on your bank statement, you can view further information here.

Merchant enquiries

If you are a merchant and have feedback on how your business appears on bank statements and apps, please submit a merchant enquiry.

If you have a query related to transactions charged to your debit or credit account, please contact the merchant or your bank directly.

Business Solutions and Services Enquiries

Please complete the form below with your query and someone will be in contact with you shortly.

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Locations

Experian Australia - Melbourne

Level 26/2 Southbank Blvd
Southbank VIC 3006

T: (61) 3 8622 1600

Experian Australia - Sydney

Level 20, 101 Miller Street
North Sydney NSW 2060

T: (61) 2 8907 7200

Consumer Services

FAQs

Have questions? We’ve got answers.

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Order Credit Report

Ready to get a picture of your personal credit history? Access your free Experian Credit Report today.

Order Now

Request A Correction

If you notice any incorrect information on your Experian Credit Report let us or your credit provider know.

Request Now

Place A Ban

If you’re a victim or likely victim of fraud, stay in control by requesting a ban on your Experian Credit Report You can also Extend or Lift a Ban.

Place, Lift or Extend a Ban

Call us

Call 1300 783 684 (9am-5pm Monday to Friday)

Our Post Channel

Our post channel for ordering an Experian Credit Report is currently unavailable until further notice. Please order online or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday-Friday.

Request a credit report by post – Currently unavailable

To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.